Player Relations Advisor

Gamesys ,
Newcastle-under-Lyme, Staffordshire
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Overview

Job Description

About us Ours is no ordinary working environment; we thrive on a culture of success where our people are empowered in their roles and beyond! Currently, Gamesys has taken huge care in adapting to the current climate and working from home. We pride ourselves on being there to protect and support our members. This means ensuring adaptability to home working and the regular updates from the government on how we keep our staff and our customers safe. We 'Have Fun Making Fun' at home and in our offices. Our aim is to deliver exclusive content, amazing gaming experiences and excellent customer service across all our ventures, products and offerings, whilst striving to support and protect each and every member on a responsible gaming platform. We want to fill our company with passionate people who will promote and maintain the best entertainment experiences that make us one of the most popular online gaming providers. In return for your hard work, not only will you be rewarded with a competitive salary, but you we also offer a fantastic achievable performance-based bonus. Gamesys really do intend to put the care and value of its staff at a precedence to any one else out there! This is just the tip of the iceberg in terms of the benefits available to our employees. You will find some more highlights below as well as being able to read more about us by following this link What you'll need to do As a Player Relations Advisor, you will support key business areas across the business to achieve their set goals. You will be required to work closely with key stakeholders across the company, especially our Customer Support Team, Compliance Team, Social Responsibility Team, Marketing, Product and Gifting and Events teams. * Shoot for the moon whilst making a high volume of outbound & inbound calls to Loyalty Members whilst forming a fun, responsible environment and long lasting relationships and building a strong community presence amongst our players. * Be the Player and excel in being the first point of contact Loyalty Members for queries and advice whilst objection handling to the upmost of your ability. Ensuring we deliver a first-class winner's journey when we are fulfilling prize and promotion giveaways! * Always ready to drive key relationship building and enhance the customer experience through outbound campaigns which includes key bespoke games advice and recommendations, ensure the player is aware of all the benefits available to them and gain feedback on various products across the business to support key stakeholders. * Be One Team as you'll be working with multiple departments to gather feedback from our members, whilst sharing best practise on our social responsibility to the player. Responsible gaming is of the upmost importance; you will support our players through their thrilling journey of what we must offer. * Place Smart Bets by analysing member activity data and reports to identify key discussion points prior to AML or RG interactions with the member. Supporting the Compliance section of the business to be the best in the industry at protecting our players! * Stay Wonderfully Weird whilst you're talking to our members, we're always ringing them with good news, whether it's a winner's call or to give away exclusive VIP Gifts, you will have the opportunity to support the majority of our Player data base whatever the call reason. Your experience and skills * Motivated to succeed, enthusiastic, confident, dedicated, proactive and driven * The ability to think like a player and empathize with a range of emotions, * Clear articulation of the player benefits for different campaigns to support the player and the business, * A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines, * Ability to work individually and as part of a team * Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players, * Knowledge or experience of online gambling industry, including slots, bingo and casino, * Excellent organizational and time management skills, * Logical thinker with creative problem-solving ability, * Excellent verbal and written communication skills, * Computer proficiency, * Good understanding of interpreting data. The person we are looking for * Passionate - a love of excellent customer service and relationship building is imperative. * Versatile - if you can wear more than one hat at a time, and juggle multiple tasks in parallel (often with changing requirements and priorities); that's a start! * Team Player - it's not a one-man show - you need to work tirelessly with your stakeholders and peers and be able to interact inclusively and effectively with people at all levels. * Decisive - we like people who have the ability and experience to make decisions on their own. * Dependable - we pride ourselves in being there for our Players 24 hours a day 365 days a Year. So we need people who can be here, whatever the time of day or night. * C

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