Product Features
Blog
Contact Us
Sign In
Mitie
,
Bristol, Bristol
Contract Support/Planner
Overview
Job Description
Main Duties * Regular contact with the service desk (call handling team) * Liaise with the regional administrators for engineers' attendance in line with the contract SLA's. * Raise purchase orders for our sub-contractors to attend to works. * Arrange attendance with the sub-contractors in line with the contract SLA's * Obtain Risk and Method Statements for works where necessary. * Building and developing relationships with regional planners and operations teams including weekly chases of open jobs. * Upload correspondence i.e work sheets, certificates, quotes onto the database. * Provide excellent customer service to meet the expectations and requirements of both internal and external clients. * Carry out regular checks on job status and close down where required. * Ensure planned maintenance tasks are scheduled and completed within the contract SLA's * Respond to emails within given guidelines/timeframes. * In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Contract Manager. Personal Specification * Excellent PC knowledge - Excel, Word, Email * Good organisation and administration skills * Accuracy and attention to detail * Excellent communication/interpersonal skills * Ability to liaise at all levels using tact and diplomacy * Enthusiastic with positive "can do" approach * Work well during times of pressure * Calm nature - even temperament * A knowledge of the hard services and Facilities Management sectors is desirable but not essential * High level of motivation * Excellent organisational and planning skills * Problem Solver * Ability to multi-task Health and Safety responsibilities * Follow Group and company policies and procedures at all times; * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; * Use all work equipment and personal PPE properly and in accordance with training received; * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security * Ensure compliance with Mitie's information security procedures in all activities; * Proactively identify and report security risks to your manager; * Report actual and suspected security incidents; Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.