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BNY Mellon
,
Manchester, Greater Manchester
Analyst, Client Service
Overview
Job Description
Overview Of BNY Mellon: BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. Team Description: Deliver professional client service to Investment Managers and Clients on a day-to-day operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills. Job Purpose: Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process Responsibilities : Client Satisfaction Co-ordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an in-depth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced. Operational Rigour Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth. Tone from the Top - Work collaboratively and on a timely basis with managers to review operational controls, conduct root-cause analysis and implement remediation activities emanating from operating incidents and near-miss events. Risk Competence & Knowledge - Understand the key operational risks and the associated controls applicable to the Business Unit and follow all Business Unit operational procedures and other directive controls (eg. checklists) as designed. Any identified issues or changes should be escalated to Managers. Accountability. Ensure that risk issues (both current and emerging) are escalated promptly to managers, including: ...