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Mitie
,
London, Greater London
Food & Beverage Assistant (Healthcare)
Overview
Job Description
Main Duties: * Takes patient food orders and processes the information as appropriate. * Prepares the service areas with the necessary service equipment, crockery, serving utensils, condiments food etc. * Ensures that all foods, and fluids are served when required as per ward requirements and accurately recorded * Complies with instruction on portion control, presentation and recording all information relating to the service. * Assists in food preparation & production when required. Maintains high standards of hygiene and food handling. * Promptly and accurately completes due diligence and other food safety documentation. * Ensures all stores are correctly rotated, and used in date order, and any out of date products are disposed of in the correct manner. * Checks all ward kitchen and departmental fridges for food safety compliance * Undertakes cleaning duties including floors, wall surfaces and equipment adhering to COSHH guidelines. * Reports any safety deficiencies, incidents, near misses, ill health and environmental incidents to their manager. * Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager * Complies with standards as set up in the company procedures and through training delivered. * Undertakes additional duties as required by their supervisor in line with capabilities. * Communicates effectively with all the teams to ensure there is a seamless way of working across the contract. * Brings to life the Mitie values daily and demonstrates the exceptional everyday. * Committed to providing patients with safe, high quality and well-presented food. * Maintains a smart, professional and hygienic appearance. * Works safely always giving due consideration for the safety of others and the environment. * Prepared to work in a chilled environment. * Food safety level 2 preferred, must be available to undertake mandatory training at short notice to comply with food safety * Provides exceptional service to the patients. Sets an example by being professional always and demonstrates product knowledge when enquiries are made. * Standing mostly with manual handling & some bending / stretching / heavy lifting required * Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours. * Has a good level of both written and spoken English skills with an excellent attention to detail * A strong communicator, who can easily interact with customers and team members * Enthusiastic and Conscientious. Diligent and committed. A flexible approach, and "can do attitude" together with the ability to self-prioritise will be required * Maintains a good working relationship with; Mitie employees, NHS trust employees and hospital patients * Represents Mitie and the client always in a professional, courteous and confident manner Health and Safety responsibilities: * Follow Group and company policies and procedures at all times; * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; * Use all work equipment and personal PPE properly and in accordance with training received; * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: * Ensure compliance with Mitie's information security procedures in all activities; * Proactively identify and report security risks to your manager; * Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.