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Aptean
,
Coventry, West Midlands
Application Support Analyst
Overview
Job Description
Application Support Analyst We are looking for an Application Support Analyst to join our team! Due to a recent expansion of our product portfolio, we are building a brand new application support team in our Coventry office. Therefore, we're looking to speak with tech savvy individuals who are eager to progress with a career within Technical Support. In return, we'll offer you formal and desk side training across our products and develop your technical knowledge. Due to the nature of our product portfolio, you will gain exposure to multiple technologies and platforms and become a product expert. This role is perfect for an experienced Technical Support Analyst who is looking for a global organization in which they can continue to develop their skills and grow their career. The Role: This isn't just another technical support job. You'll be solving difficult technical challenges and talking customers through complex configurations. You will be interacting with customers ranging from small start-ups to large enterprise corporations. You'll be involved in consulting with customers in the configuration and usage of application modules; researching and resolving problems and issues. Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents. Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers' staff fully understand issue, its resolutions and means for prevention. Troubleshoot and identify causes of customer problems using a variety of internal tools. Participate in system and release testing and QA as needed. Recommend improvements in Customer Solutions policies and procedures. Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation. If this sounds like the right next step for your career, apply online today! We are interviewing and onboarding remotely until our office is back up and running.