GO+ Account Manager

Jonas Software ,
Lutterworth, Leicestershire
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Job Description

: GO+ Account Manager Green 4 Solutions provides a range of innovative market leading CRM driven software and services to the Sport & Leisure industry. Our clients include some of the most well-known brands in sport & leisure including Premier League football, Premiership Rugby and some of the top visitor attractions in the UK. If you have a creative flair, passion for marketing and interested in sports & leisure, and would like to work for a growing ambitious company, please apply to join us. We are looking for an enthusiastic, motivated GO+ Account Manager to join the team. The successful candidate will be the primary point of contact for a selection of clients and deliver data driven, insight led CRM and data marketing related activities on their behalf (predominately email). It is important that the candidate can work well within the team, as well as independently, reporting directly to the Head of CRM, Insight & Marketing Services. * To manage accounts and build positive long-term working relationships * To support each client in maximising their returns from their investment and emphasising the value we can add to their business. * To achieve an annual upsell target * To build positive working relationships with all internal stakeholders to maximise efficiencies and facilitate the delivery of excellent customer service. To develop and deliver data driven, insight led client CRM and marketing related activities on behalf of a number of clients in order to fulfil their objectives. Tasks to include: * Liaising with clients to understand their requirements and being the first point of contact for their CRM & data related activities * Developing ideas on what types of insight would benefit a client's business, specifically in understanding more about their fan & customer behaviour * Developing findings from the analysis into relevant and clear client communication documents and reports (e.g. PowerPoint) * Communicating the findings from relevant analysis to clients and seeking approval for the delivery of recommended activities * Overseeing the delivery of insight led campaigns on behalf of clients (email, sms, direct mail, social etc.) * Regularly reporting to clients in the form of action plans, status updates and monthly results/KPI's * Coordinating with internal suppliers to ensure client requirements are met to budget and on-time * Identifying needs-based opportunities to upsell additional products and services to GO+ clients * Visiting clients on an agreed schedule to develop positive working relationship * Preparation of proposals to upsell new products and services. JOB QUALIFICATIONS: * Practical experience in a database marketing role * E-marketing experience * Practical knowledge of CRM and digital marketing. Your Personal Characteristics will include: * A proven ability to turn insight into actionable recommendations * Excellent organisational and time management skills * Strong and positive interpersonal skills both with clients and colleagues * Excellent communication skills including PowerPoint * An ambitious attitude to career development in the sports industry * Deep insight and passion for marketing communications * Careful attention to detail to support the editing and review process * Ability to translate features and functions to benefits that resonate * Contagious passion and the ability to excite others * Enjoys working in an informal hands-on environment * Confident individual who thrives on contributing to projects and activities * Feel comfortable questioning decisions and actions taken and then driving projects through to completion. Successful candidates will have a proactive, optimistic, "can do", solutions-driven approach that is both pragmatic and commercially viable. Excellent team player, with strong demonstrable evidence of influencing as well as the ability to forge strong internal and external working relationships. Business Unit: Green 4 Solutions Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technolo

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