Metering Operations Analyst

We are still hiring and onboarding new starters despite all of us working from home due to the UK lockdown. We will provide the equipment needed for any new starter who joins us whilst we are working remotely. We are changing things. We are So Energy, a fast-growing 100% renewable energy supplier in the UK. We're the leading energy supplier for customer service. We've won a host of awards too; in each quarter since 2017 we've been recognised by Citizens Advice as the top ranked supplier out of a total of 50. We've also won the 2018 Moneyfacts Energy Provider of the Year award and been recognised as one of Which?'s recommended energy suppliers of 2020. We are on the lookout for a Metering Operations Analyst to join us on our growth journey and disrupt the energy industry with us. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and passionate about what they do. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We are looking for a person that will also have strong analytical skills, able to work with data. At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career. We want our Metering Operation Analysts to be leading the teams in the future as we both grow together and are after someone who is looking to take on a new challenge. Requirements What youll be doing * Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts. * Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's. * Contributing to a one contact resolution, by reducing the need for customer contact through effective management of customer accounts. * Maintain systems by researching and resolving problems, maintaining system integrity and security. * Maintain quality service by establishing and enforcing organisation standards. * Prepare reports by collecting, analysing, and summarising information. * Participate to the teams effort, by accomplishing related results as needed. * Actively engage with a Continuous Improvement framework to constantly seek improvement in working processes and practices. Benefits Whats in it for you? * Competitive salary * Pension matching as part of auto-enrolment * Continued professional development * 25 days holiday, plus bank holidays, and an extra day holiday for your birthday! * Cycle to work * Regular company socials, last Friday of each month nibbles and drinks in the office * An opportunity to work in a fast changing industry for a leading disruptor in the field * Work in leafy Chiswick with free daily breakfast Current Working hours: Between 8:30 - 17:30, Monday Friday Our Operation Analysts are great problem solvers and good listeners. Are you? We will train you to be the best and you will get paid as you learn So Energy technologies. So, what do you think - sounds too good to be true? If you're interested and would like to know more, please send your CV to today!