Service Coordinator (FRA team)

Southern Housing ,
Maidstone, Kent
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Job Description

" Southern Housing Group are looking for a Service Coordinator, who will join an exciting and dynamic team, within a growing and forward thinking organisation. Working within the Maintenance Service Team, based at our Maidstone office, the Service Coordinator will be responsible for handling repair requests from residents and effectively issuing with suitable trade resources to solve any issues. Job Description The role involves taking repair requests from residents and effectively and efficiently issuing them to trade resources based geographically throughout the region. The successful candidate will be able to demonstrate previous experience of working within a busy maintenance call centre environment and will posses a working knowledge of resource planning and utilisation techniques whilst delivering a positive 'can do' attitude at all times. Required Skills & Experience \t * Experience in a similar role such as call centre or customer service environment \t * Committed to putting the customer first \t * Able to effectively multi-task \t * Strong computer skills \t * Great communicator \t * Team player \t * 40 hour week What we'll offer you \t * A competitive salary, based on experience \t * 23 days holidays plus public holidays. \t * The ability to carry over annual leave, buy extra leave and sell excess leave \t * Flexible working \t * A great pension scheme \t * Access to various discount cards \t * Cash claim-back on medical treatments \t * Employee referral scheme \t * Travel to work loan \t * Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance \t * More information can be found on our careers page - Why work for Southern Housing Group? \t * What we do - We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people's lives. \t * What we offer - We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers. \t * Diversity & Inclusion - Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices. \t * Values - We are a values led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing. \t Company Profile Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. The Group provides a housing management service to a range of tenures including social rent, affordable rent, shared ownership and outright sales. We provide housing services to more than 70,000 customers who live in our almost 30,000 properties. With circa 1,000 employees, we're an organisation that's going places. We are a member of the G15, which represents London's 15 largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes. Southern Housing Group won the "Housing Association of the Year" award at the WhatHouse? Awards 2018. The Group also won the award for "2018 Best Large Development" at the National Housing Awards for our development at Bow River Bridge. Closing Date Sunday 21st June 2020 Please be aware that due to the nature and sensitivity of some of our roles we are not always able to consider applications from Southern Housing Group residents. Southern Housing Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Please note that colleagues who are at risk of redundancy due to the current business reviews will be given priority consideration for this role. Applications from colleagues who are not at risk will be considered if there are no expressions of interest from 'at risk' colleagues. Unfortunately, due to the high volume of applications we receive, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has not been progressed. After this period of time, we will delete all your personal information. We thank you for your interest in working at Southern Housing Group. " Education: Not Specified Employment Type: Permanent

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