Journey Coach

" Riverside have a new opportunity for a Journey Coach, working full time on a permanent basis. You will earn £21,451 per annum rising to £22,459 after 18 months dependant on performance. You will be required to work an average of 37.5 hours per week over an 8-week roster pattern. Who you'll be helping The Quays provides support and accommodation to vulnerable homeless adults aged 18 and over with medium-complex support needs, eg mental health, substance misuse, trauma, who are rough sleeping, homeless, at risk of homelessness or impacted by homelessness. To read more about the Quays, click here What will you do? The Journey Coach is responsible for the delivery of individual, focused support to Riverside's customers to ensure that the service promotes empowerment and independence. The emphasis will be on using a strengths-based approach and coaching methods to empower customers on their journey to independence. It is imperative to work as part of a staff team committed to best practice in the social housing field, working proactively with customers in achieving personalised support outcomes. Day to day Your key responsibilities as a Journey Coach will include: • Delivering a first class support service, appropriate to the customers' needs • Ensuring the delivery of individual personalised support packages, reflective of different customer needs, including culture and diversity issues • Assisting customers with day-to-day tenancy issues, payment of rent, claiming benefits. • Preparation of vacant rooms prior to re-let • Health and safety monitoring • Assessing and managing crisis intervention • Ensuring customers have access to relevant externals support services This post includes working a shift pattern of 07:00 to 15:00 and 14:00 to 22:00 including some weekend and bank holidays. For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? You are flexible, empathetic, inclusive and resilient. Even better, you have excellent interpersonal and communication skills too. You have worked with vulnerable customers in a housing or support setting before. Click on the job description linked below to see a full list of our essential requirements. What's in it for you? In return for your hard work and dedication, we offer you: • Access to ongoing personal career development opportunities through training and development • Auto-enrolment into the pension scheme • 25 days holiday per year (plus some bank holidays) • Eye tests and a contribution towards glasses or lenses • Riverside Rewards scheme and app, providing valuable access to discounted benefits including High Street and online savings • Access to an employee assistance programme Who are Riverside? We are one of the UK's leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you're thinking of joining us as a Journey Coach, we'd love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. Please note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews " Education: Not Specified Employment Type: Permanent