Income Management Officer

Riverside have an excellent opportunity for an Income Management Officer working full-time, on a permanent basis. This role will based in the West Bromwich area. You wil work Monday to Friday 9am-5pm. You will earn £28,907.00. What will you do? To be responsible for the delivery of the income management service, minimising loss of income by taking swift and appropriate action to recover debts whilst ensuring a fair and consistent approach to customer care. Day to day Your key responsibilities as Riverside's Income Management Officer: • To attend court and represent Sandwell Council in applying for possession and warrants. • Liaise closely with the Neighbourhood Team leader and the housing management team in delivering the income management service. • Deliver the income management service in accordance with Riversides, Sandwell Council and contractual policies and procedures and statutory requirements ensuring prompt and appropriate action is taken to recover debts. • Regular monitoring of rent and leasehold accounts to identify cases requiring action to recover debts. • To deputise for the Neighbourhood Team Leader in managing the cash collection service (PARIS) based at the neighbourhood office on behalf of Sandwell council. • Ensure new leaseholders accounts are set up electronically, manual file records are created and maintained, and annual invoices are prepared and delivered to leaseholders, so that leasehold debts are monitored and collected efficiently without attracting contractual penalties. For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? Experience of working in an income related position in a social housing environment. Familiar with Microsoft products, Excel, Word, PowerPoint. Although not essential, you will also have 3 GCSEs or equivalent qualification and a broad secondary education. What's in it for you? In return for your hard work and dedication, we offer you: • Riverside Rewards scheme and app, providing valuable access to voluntary discounted benefits including high street and online savings • Access to ongoing personal career development opportunities through Learning Zone • Access to e-learning • Eye tests, glasses and lenses • 25 days holiday per year (plus bank holidays) • Opt-in to Medicash employee-funded benefit Who are Riverside? We are one of the UK's leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered by leaders and fairly treated, knowing that your voice is truly heard. Being people-focused, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you're thinking of joining us as a Income Management Officer, we'd love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. Please Note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews.