Lead Costs Handler

Job Purpose: The main purpose of the Lead Costs Handler within the Costs Team is to encourage, mentor and develop members of the team to their maximum potential and to case handle on a reduced caseload of EL/PL/Clinical Negligence matters delivering market leading results. Key Accountabilities: * Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery * Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members * Technical development and supervision via competency framework * Deliver personal caseload to required company standards and to the fulfilment of personal targets * Responsible for hitting daily chargeable target * Providing an 'environment' where team members feel motivated and deliver excellence * Maximising the personal development of team members, identifying training needs and assist the Team Leader in the creation of succession planning * Providing an 'environment' where team members feel motivated and deliver excellence * Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans * To ensure compliance with the Solicitors Code of Conduct 2007 (as amended) Experience, Skills and Qualifications: * Ability to nurture and encourage team members to give of their best * Excellent listening and verbal communication skills * Experience of dealing with high value and complex costs files and preparing Points of Dispute and considering Replies * Good telephone negotiation skills * Previous experience of handling own caseload * Have an understanding of the Detailed Assessment process, Cost Case Laws and Insurance Litigation practice & process. * Ability to use own initiative * Ability to plan and prioritise workloads * Excellent listening and verbal communication skills * Ability to make decisions * Ability to remain calm under pressure * Ability to act as part of a team * Proficient IT skills Personal Development Lead handlers will be provided with ongoing training opportunities to ensure they feel fully equipped to deal with all the technical and people issues that arise. They will also receive the support of their BUD and HR. Competencies * Effective Communication * Leadership * Coaching & Developing * Prioritising and Organising * Client Skills * Adaptability * People Skills * Commercial Awareness * Drive to Succeed Business Unit: Motor Office: Bolton