Customer Support Advisor

37.5 hours per week Up to 16,000 per annum We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team. This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners. The Role: * To follow structured guidelines and processes designed to support the learning journey * To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc * To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers * To maintain up to date and accurate contact records for all learners * To manage own 'learner bank' including data retrieval, diary management, support of learners and successful completion of the learning journey * To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors. * To complete regular learner surveys with allocated learners at the point of completion. * To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required * To undertake other duties and responsibilities as directed by line management from time to time. The Candidate: * Excellent communication, listening & problem-solving skills * Excellent telephone manner * Well organised and able to demonstrate a high level of accuracy. * Proven numerical and written skills * Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases * An eye for detail and a methodical manner * Willingness to adapt and respond to the changing and varied needs of the business Package: * Excellent CPD opportunities * Perbox subscription * Eye care voucher * Social Events Responsibilities: 37.5 hours per week Up to 16,000 per annum We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team. This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners. The Role: To follow structured guidelines and processes designed to support the learning journey To contact learners as and when required, eg pre, on and post work due dates, course completion, course achievement, etc To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers To maintain up to date and accurate contact records for all learners To manage own 'learner bank' including data retrieval, diary management, support of learners and successful completion of the learning journey To work closely with Tutors and other Learner Support Co-ordinators to ensure allocation, capacity and deadlines are met and ensuring correct guided learning hours are maintained by tutors. To complete regular learner surveys with allocated learners at the point of completion. To assist the Employer Engagement Team in engaging with new employers to provide eligible learner leads/inductions as and when required To undertake other duties and responsibilities as directed by line management from time to time. The Candidate: Excellent communication, listening & problem-solving skills Excellent telephone manner Well organised and able to demonstrate a high level of accuracy. Proven numerical and written skills Able to use all MS Office programs particularly Word, Excel, Outlook and PowerPoint and be familiar with other bespoke databases An eye for detail and a methodical manner Willingness to adapt and respond to the changing and varied needs of the business Package: Excellent CPD opportunities Perbox subscription Eye care voucher Social Events