Customer Success Manager

Mux ,
London, Greater London
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Job Description

About Mux Mux is building the future of online video infrastructure. We've built a platform of API products that developers love, including Mux Video, an API to instant video streaming, and Mux Data, a performance analytics platform to help developers operate video at scale. We're a growing startup with a proven track record of building great products, and we've assembled the best team in video technology from many of your favorite streaming services. We were named one of the best Y Combinator startups of 2016, and we're backed by top-tier investors like Accel, Y Combinator, and Evolution. Our customers include Vimeo, Robinhood, CBS, Discovery, PBS, and TED. About the Role At Mux, the Customer Success Manager will enable customers to be successful on our platform by driving product adoption, building strong customer relationships and success programs, and providing a feedback loop to the rest of the organization. What You'll Do * Drive customer and revenue retention through customer success initiatives * Drive product adoption and ongoing usage of Mux, while delivering customer happiness * Advocate on behalf of customers and navigate across product, engineering, sales & marketing to deliver the best the experience to customers * Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives Who You Are * You have 3+ years experience in a customer facing role at a technology company, including customer success, account management, customer support, consulting, or sales engineering * You have experience working with data (customer adoption/engagement data, financial metrics, NPS) and systems (CRM/Marketing automation, BI, CS software) to bring a data-driven approach to Customer Success * You embody the Mux value: Turn Customers into Fans, with a customer-first attitude and approach Benefits You'll be joining an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, and Brightcove. We have a supportive culture that cares about both excellent work and work-life balance. We're working in the Moor Place WeWork office, conveniently located near Moorgate Station, with team pub lunch on Fridays and a barista and free beer on tap. * Competitive annual leave policy (25 days annual leave plus 8 paid holidays) * Healthy work-life balance encouraged * Competitive health, dental, and vision insurance (99% employee and 50% dependent premium coverage) * Employee Assistance Program (EAP) * Short-term and long-term disability insurance * Group life insurance * 401(k) * Paid parental leave * Investment in career growth and training * Thought leadership and peer recognition program * "Day of Learning" events * Pub lunch Fridays Mux is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. LOCATION: LONDON

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