Transformation Service Manager

TEaM Consulting ,
London, Greater London
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Company Description Overview Specialist role Service manager Summary of the work We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams. Latest start date 20/06/2016 Expected contract length 2 years with a regular 6 month review Region London Organisation the work is for Government Digital Service Job Description About the work Who the specialist will work with You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches. What the specialist will work on We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams." Work setup Address where the work will take place Government Digital Service London .The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week. Working arrangements We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time. Security clearance Minimum Baseline Personnel Security Standard Qualifications Skills and experience Technical competence: essential skills and experience * Experience of providing transformation advice to government in the fields of digital, data & technology and organisation design & the cultural changes required to achieve it * Experience of delivering government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process * Experience of a number of tools and techniques when consulting with government departments and teams * Experience of working with Executive stakeholders in government * Experience of working with digital delivery teams in government * Experience of setting strategy, visions and goals * Excellent facilitation skills * Expertise in agile governance * Experience and understanding of digital service management * Expertise in process design Technical competence: nice-to-have skills and experience * Value chain mapping * Roadmapping * Service mapping * Business and operating model canvas Additional Information All your information will be kept confidential according to EEO guidelines. Qualifications: Skills and experience Technical competence: essential skills and experience Experience of providing transformation advice to government in the fields of digital, data & technology and organisation design & the cultural changes required to achieve it Experience of delivering government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process Experience of a number of tools and techniques when consulting with government departments and teams Experience of working with Executive stakeholders in government Experience of working with digital delivery teams in government Experience of setting strategy, visions and goals Excellent facilitation skills Expertise in agile governance Experience and understanding of digital service management Expertise in process design Technical competence: nice-to-have skills and experience Value chain mapping Roadmapping Service mapping Business and operating model canvas Responsibilities: About the work Who the specialist will work with You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches. What the specialist will work on We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation. We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising governmen

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