Live Operations Manager [Unannounced Project] (300)

Company Description Ubisoft Leamington has been a member of the Ubisoft family since January 2017 and has collaborated on Tom Clancy's The Division & The Division 2, Far Cry 5 and Starlink: Battle For Atlas. Currently comprised of a 70-strong team, the studio is a solid and experienced group supported by a mix of veteran developers and promising young talent. Based in Royal Leamington Spa, Ubisoft Leamington is at the heart of a thriving destination for UK game developers. Job Description Job Purpose Oversee and coordinate the live operations of a game/project and ensure the attainment of the objectives set by the Live Producer. Leadership Responsibilities * Build an effective team to ensure it is fully resourced, a manageable size and a good mix of levels and foster the team player culture; * Plan, prioritise and set inspiring objectives for your team members all year long; * Empower your team members with clear expectations and hold them accountable for their key results; * Provide your team members with ongoing and meaningful feedback on performance and development -- ensuring positive acknowledgement of all achievements, both big and small; * Enable your team members to reflect and prepare their future in their role and at Ubisoft; * Engage and positively influence team members and stakeholders around a vision; * Navigate through ambiguity and embrace change with a positive mindset; * Create the environment for initiatives and ideas to emerge and grow; * Care about people: be exemplary and supportive; * Communicate with impact and promote an open dialogue within your team. Job Responsibilities * Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources; * Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director; * Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps; * Support and ensure the effective coordination of the operations and technical teams; * Support and coordinate pre-launch operations activities (beta coordination); * Take part in developing the launch plan and coordinate execution; * Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.); * Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.). * Supporting the line manager in any ad hoc tasks and duties. Qualifications Skills and Knowledge * Familiarity with common scheduling, task and issue tracking tools - MS Project, Jira, etc; * Able to create, manage and track schedules for a team of engineers; * Self-motivated and pro-active with a strong work ethic; * Excellent oral and written communication and general soft skills; * In-depth knowledge of different software development methods such as Test Driven Development, Unit Testing, Agile, etc; Relevant Experience * Experience managing and leading technical staff; * Several years of commercial software development experience as a senior engineer with significant involvement in 2 published games a plus; * Bachelor's degree in a relevant subject or equivalent industry experience; Online/mobile game development experience an asset. Additional Information Benefits & Relocation Flexible working, 22 days annual leave + Christmas shutdown, private healthcare (with option to add immediate family), life insurance & income protection, workplace pension scheme, paid volunteering days, annual fitness & well-being allowance, games, technology & merchandise, subsidised travel and many more... Relocation assistance is available to anyone currently living 50 miles or more from the studio location. Please contact a member of the talent acquisition team to find out what we have to offer and how we can support with your move here... relocation really doesn't have to be a daunting prospect. Find out more about Ubisoft Reflections: Facebook: Twitter: Ubisoft Reflections & Ubisoft Leamington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifications: Skills and Knowledge Familiarity with common scheduling, task and issue tracking tools - MS Project, Jira, etc; Able to create, manage and track schedules for a team of engineers; Self-motivated and pro-active with a strong work ethic; Excellent oral and written communication and general soft skills; In-depth knowledge of different software development methods such as Test Driven Development, Unit Testing, Agile, etc; Relevant Experience Experience managing and leading technical staff; Several years of commercial software development experience as a senior engineer with significant involvement in 2 published games a plus; Bachelor's degree in a relevant subject or equivalent industry experience; Online/mobile game development experience an asset. Respons