Customer Success Manager

RELEX Solutions ,
London, Greater London
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Overview

Job Description

RELEX Solutions is Europe's fastest growing provider of unified retail and supply chain planning solutions. RELEX offers a suite of Supply Chain, Merchandising and Workforce solutions that businesses use to maintain and develop an efficient supply chain network. Leading retailers and suppliers around the world use RELEX systems to cut inventory and wastage costs, boost availability, and increase sales and margins. During the past 15 years RELEX has grown fast: we are a group of 800+ employees with offices in the UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, the US and our Helsinki headquarters. We are a close-knit community combining start-up mentality with corporate reliability. We are passionate about growth, but we are also a profitable business. Here at RELEX we work in small teams where everyone's input is valued. People can move between teams based on required skill set and personal interest. You get as much freedom and responsibilities as you feel comfortable with. We believe in transparency and using common sense; you are free to choose the tools you need to reach our common goals. Here we are serious about what we do, but don't take ourselves too seriously. We get excited when facing new challenges where we can put our skills to the test, but make sure to have fun doing it. Now - if you accept the challenge - we give you the opportunity to experience all this and more. Reports to : Head of Client Partnerships, RELEX Ltd Based at : RELEX Ltd office in Central London Job purpose : To support RELEX's existing customers and their business development Employment type: Permanent, full-time A brief overview of RELEX Space and Assortment: RELEX Solutions is Europe's fastest growing provider of integrated retail and supply chain planning solutions. Founded in 2005, we work to solve the toughest challenges in demand forecasting, inventory optimization, and replenishment automation. Leading retailers and suppliers around the world use RELEX systems to cut inventory and wastage costs, boost availability, and increase sales and margins. Key responsibilities and accountabilities: * Responding to service requests from RELEX customers by: * Either resolving requests or engaging with colleagues to find the best solution * Assessing whether additional, potentially chargeable, work is required * Recording any support work for future reviews * Engaging with the customer on site for regular service updates * On and off site meetings to review past queries * Proactive suggestions to customers on reducing support queries * Helping land process change directly with the customer * Spot new initiatives, or areas of potential up-sell that would benefit the customer * Scope and agree new initiatives with the customer to improve use of the system * Help build the business case for making the change/implementing new processes * Project manage the process change with the customer * Report and present change management milestones and KPI impacts to key stakeholders * Building strong relationships with customers through: * Analysing data and KPI's * Preparing presentations * Presenting findings and results to customers (both to operative and to management levels) * Configuring RELEX tools according to customer specifications * Attending suitable industry or RELEX events if needed * Attending training and developing relevant knowledge and skills * Helping in other general sales and admin tasks if required Key requirements: * Experience in supply chain management * Experience with a grocery / CPG / FMCG retailer or supplier * Strong analytical and problem solving skills * Ability to understand supply chain systems from both business and IT perspectives * Capability to interact confidently with customer stakeholders * Native level English communications skills What we consider a strong plus: * Qualified to degree level OR significant experience of working in the retail industry * Entrepreneurial attitude with interest towards growing the business * Previous experience in a B2B customer-facing role

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