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Upad
,
London, Greater London
Customer Care Lettings Coordinator
Overview
Job Description
Company Description Upad has become one of the UK award-winning and the largest online letting agent and one of very few online letting agents providing everything needed to successfully to let properties. The Upad team always puts customers first, leading them and providing trusted guidance through the tenancy or rental life cycle, offering a friction-free process. Upad aim is to continuously work on further and better services. We never stop trying to make things better. Job Description The Role : Upad is currently recruiting for Customer Care Lettings Coordinator. An overview of this will involve maintaining customer satisfaction by providing Product Information, Customer Services and Customer Account Support. Customer Care Lettings Coordinator will be the main point of contact for all stakeholders involved. This is a unique opportunity to work at a fast-growing online company, investing in technology. This role will include but not limited to: * Ensuring the Account Managers are kept up to date with all scheduling of cases affecting their bench of accounts. * Responding to customer emails and escalating urgent queries to the appropriate Account Manager and ensuring queries are dealt with in a reasonable timeframe * Administratively support the team during busy periods * Ensure the CRM and all notes are consistently and accurately updated Qualifications * Must have experience in working with CRM * Strong communication skills * Experience in providing 5* customer service to all clients * Good at problem-solving * Strong team player * Flexible in terms of working hours Additional Information Upad is committed to making a good place to work. You will receive the following: * Pension * Cycle to work scheme * Career progression and a competitive Performance Related Pay * Study support and funding of course Association of Residential Letting Agents (ARLA) certification offered depending on experience, if not certified * Competitive Salary Qualifications: Must have experience in working with CRM Strong communication skills Experience in providing 5* customer service to all clients Good at problem-solving Strong team player Flexible in terms of working hours Responsibilities: The Role: Upad is currently recruiting for Customer Care Lettings Coordinator. An overview of this will involve maintaining customer satisfaction by providing Product Information, Customer Services and Customer Account Support. Customer Care Lettings Coordinator will be the main point of contact for all stakeholders involved. This is a unique opportunity to work at a fast-growing online company, investing in technology. This role will include but not limited to: Ensuring the Account Managers are kept up to date with all scheduling of cases affecting their bench of accounts. Responding to customer emails and escalating urgent queries to the appropriate Account Manager and ensuring queries are dealt with in a reasonable timeframe Administratively support the team during busy periods Ensure the CRM and all notes are consistently and accurately updated