Representative, HR Service Delivery

The Bank Of New York Mellon ,
Manchester, Greater Manchester
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Overview

Job Description

Overview Of BNY Mellon: BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. Job Purpose: Primarily responsible for providing HR administrative support to HR colleagues, managers and employees across EMEA. Responsibilities: Provide first line support for all routine employee enquiries, via telephone or a knowledge management system Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE Production and despatch in a timely manner of all employee correspondence, such as contractual change and maternity/paternity letters Provide general administrative assistance as required Complete full off-boarding process Preparation & submission of all Payroll, PeopleSoft & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation Responsible for all maternity/paternity/special leave of absence cases Assist with sickness and long term disability cases as required Support the HRA with Flexible Working requests Minute taking, letter drafting and production of supporting documentation to support employment relations cases Provide support on project related corporate initiatives and HR project initiatives as required Assist with all internal and external audits as required Requirements: Some experience of working in an HR administrative role required Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment Experience of working to tight deadlines with a strong results focus Strong attention to detail coupled with a high level of accuracy An enthusiastic team player who actively contributes in a flexible and adaptable manner The ability to communicate professionally at all levels both verbally and in writing Experience of working in a customer service environment with strong client orientation skills Proven experience in MS Office products, knowledge of PeopleSoft HR system would be advantageous Builds rapport and co-operative relationships with clients Takes accountability and ownership to get things done Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence Considers how processes can be improved to enhance service provision and makes recommendations What we can offer you: Challenging, fun and supportive environment 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days Highly competitive benefits package including pension and private medical cover

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