Concierge House Manager in London, UK

Mondosol ,
London, Greater London
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Company Description About us: Mondodol need a winner that can help in managing the property portfolio internationally, taking care of operation and offering amazing guest experience. Apply here Welcome to Mondosol - nice to meet you! We're doing something no one has ever done before and we need your help. Mondosol offers an Educational Travel experience , with a combination of tours, site visits and learning opportunities. Mondosol is a business model that's improving the $500bn hospitality industry. We have scaled rapidly in just three years to be the Hospitality leader with international teams in major destinations - Venice, Milan, Rome, Malta, Malaga and Canary islands. Mondosol was featured by the Italian newspaper Repubblica and ranked #3 in Airbnb Italy by Confederalberghi and #21 by StartUp Ranking. We're improving over 250 accommodations working together with people to create the best experience. Job Description Mondosol gives preference to people who live and can manage properties in the immediate area. A person responsible to provide assistance and information to owners and guests in the area. This person is responsible for check-in (welcome tourists) and check-out (house inspection) services, and preparation of the accommodations (cleaning and laundry) to have a successful experience in accordance with Mondosol standards of hospitality. Work at your own rhythm and hassle-free thanks to our innovative company., but must have the Internet, PC, mobile phone and car. You need to be a winner, hungry and willing to go the extra mile. You have the vision and are going to make it. You can do it. Qualifications Primary responsibilities: * Cleaning of the house every time that tourists have to check-in. * Check the cleaning and arranging a gift basket, every time guests are required to check-in. * Handles the entrance code or keys to enter the house to be delivered to tourists at the check-in. * Eventually sign a contract at the time of delivery of the keys with the inventory and the rules of the house. * Ask in some cases and carefully preserves a security deposit that returns to the tourists at the time of checkout after a careful check. * Responsible for detailed control at the checkout and report any issues concerning damage or theft directly to Mondosol. * Responsible to welcome tourists at home or at the airport with all the acceptance required by Mondosol. * Available on phone and in person in case of emergencies to resolve all the problems that can occur during the stay of tourists. * Offers all the tourist and educational information provided by Mondosol such as hiking, recreational activities, and courses in language, culture, etc.. * Maintains efficient and effective retention procedures documents. * Communicate effectively, both orally and in writing on a regular basis * Assumes responsibility to meet performance objectives across the enterprise for every tourist / student. * Demonstrate results in the performance of tourists / students. * Participates in training and presentations online. * Meets professional obligations through work habits such as: meeting deadlines, honoring times and coordinators. * Performs duties and responsibilities assigned by a superior * Create or participate in the creation of an inventory for the house * All work responsibilities are subject to having performance goals and / or targets established as part of the annual performance planning process or as the result of organizational planning * Responsible to receive tourists in the accommodation or at the airport if requested by Mondosol. * Offering personal concierge services, personally, or with a personal concierge who is available to make dinner reservations and arrange excursions. * Offering maid and cleaning services, during the stay for Mondosol clients. * Offering access to a personal chef and food delivery services. You can find a local chef who is available to cook for our guests as needed. Alternatively, you can contract a food delivery service, which will get take-out from any one of the local restaurants, providing something like room service. * Offering access to massage and spa services. You may secure a contract with one or more local spas to offer services to our guests at a slightly discounted rate. Alternatively, you may find a local masseuse, aesthetician, and nail technician, so you can offer massage and spa services at home. * Offering all the educational information provided by Mondosol such as recreational and cultural activities. * Available on the phone and in person in case of emergency to solve any problems that may occur during the stay of tourists, ideally within 15 to 20 minutes. * Someone who understands the role of home staging, professional photography and videography. * Communicate effectively, both orally and in writing, with guests on a regular basis. * It assumes responsibility for meeting the performance targets at the corporate level for any tourist / student. * Demonstrate res

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