1st Line Support

Location : Bournemouth Salary : 25k+ bonus + free parking and great benefits My client is a leading firm within the UK within their field and are now looking for an experienced 1st line Support Executive. This role is providing support to Senior Partners and Managers and as such means you will be highly competent and will be able to manage a varied workload including:- * Providing 1st line support to the service desk escalating where necessary * Accountable for monitoring service desk support tickets, adhering to timescales and SLA's * Supporting multiple users with ad hoc queries but also helping to provide published tips which are targeted at reducing the service desk calls * Working knowledge of Active Directory and O365 * Set up new starter accounts * Ability to build and configure PC's and devices * Maintain IT records and general admin * Deliver business as usual training including 1:1 training and classroom support * Excellent knowledge of MS Office, Office 365, SharePoint etc The role will also see you providing IT training such as induction training on new starters 1st day, regular training courses and supporting various IT projects within the business. The successful candidate will * Be able to engage with individuals at all levels and empathise with the end user experience * Design, create and update "how to" guides as required by IT Director * Have excellent communication skills * Be able to juggle many balls at once and multitask * Have strong organisational skills and the ability to work within a team * Be able to meet tight deadlines * Be patient Immediate start available Responsibilities: Location: Bournemouth Salary: 25k+ bonus + free parking and great benefits My client is a leading firm within the UK within their field and are now looking for an experienced 1st line Support Executive. This role is providing support to Senior Partners and Managers and as such means you will be highly competent and will be able to manage a varied workload including:- Providing 1st line support to the service desk escalating where necessary Accountable for monitoring service desk support tickets, adhering to timescales and SLA's Supporting multiple users with ad hoc queries but also helping to provide published tips which are targeted at reducing the service desk calls Working knowledge of Active Directory and O365 Set up new starter accounts Ability to build and configure PC's and devices Maintain IT records and general admin Deliver business as usual training including 1:1 training and classroom support Excellent knowledge of MS Office, Office 365, SharePoint etc The role will also see you providing IT training such as induction training on new starters 1st day, regular training courses and supporting various IT projects within the business. The successful candidate will Be able to engage with individuals at all levels and empathise with the end user experience Design, create and update "how to" guides as required by IT Director Have excellent communication skills Be able to juggle many balls at once and multitask Have strong organisational skills and the ability to work within a team Be able to meet tight deadlines Be patient Immediate start available