2nd Line Support Engineer

2nd Line Support Engineer £28,000 - £35,000 Barnet, N20 * Are you an experienced 2nd line engineer who is keen to further develop your 3rd line skills? Do you have recent experience of working for an IT Support company (MSP)? Are you keen to progress your career within a fantastic, supportive company who are really going places? Then we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves providing an excellent level of customer service to all their clients! They believe training is very important and aim to fill the full potential for all their staff! Our client recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner. Their aim is to make their clients' IT work in the best way for them - and not the other way round! So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can! Responsibilities for the 2nd Line Support Engineer: * IT Support relating to technical issues involving Microsoft's core business applications and operating systems * Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security * Remote access solution implementation and support: VPN, Terminal Services, and Citrix * Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets * System documentation maintenance and review in ConnectWise and IT Glue Candidates for the 2nd Line Support Engineer will ideally have experience with the following: * Microsoft Operating Systems, Desktop and Server (including Small Business Server) * Active Directory, Exchange, SQL, Hyper-V, Office 365 * Excellent Microsoft Office application knowledge * Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.) * Recent experience of working in an MSP (IT Support Company) is vital! Experience in installing, supporting and administering the following technologies: * Windows Server, Windows Desktop OS * Virtualised systems, cloud systems * Backup and disaster recovery systems * Remote Monitoring and Maintenance (RMM) systems * Service Desk Systems * Mac OS X In return, our client offers the chance to be part of a growing company with big plans for the future! They offer training and support in order to fully develop your potential. Sound interesting and something you would love to be part of? Apply today! Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.