Scheme Services Co-ordinator (Fixed Term Contract)

Southern Housing ,
Egham, Surrey
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Overview

Job Description

" Southern Housing Group are looking for a Scheme Services Coordinator to join an exciting and dynamic team, within a growing and forward thinking organisation. Working within the Community Investment and Care team, the Scheme Services Coordinator will be responsible for working at one of our sheltered housing schemes in Egham. They will be involved in helping residents with housing management and tenancy issues, liaising with other agencies and ensuring the safety and security of residents are a priority. Job Description Do you enjoy the challenge of not knowing exactly what each day will bring? Are you able to think on your feet, re-order your time and priorities as you go along and go from one task to another without losing focus? If you have experience of working in social housing or a similar field, ideally coupled with an understanding of older people or other vulnerable client groups, we may have the opportunity for you. You will need great organisational skills, a natural empathy for building relationships with older people and the ability work successfully with a range of other organisations. As key member of the Sheltered Services Team, we are looking for a strong team player who is able to communicate well with their colleagues and be willing to work flexibly to meet the needs of the service. Whatever your background, a passion for delivering great customer service is vital whether you are signing-up a new resident, speaking to a contractor about a repair or organising specialist support with a colleague. This role is on a fixed term contract basis for 6 months, working 25 hours per week. Required Skills & Experience \t * Strong, extensive and proven background in similar role \t * Strong experience of delivering excellent customer service \t * A team player \t * Able to travel as part of the role \t * Be flexible to meet customer needs including evening working and weekends occasionally What we'll offer you \t * A very competitive starting salary of 20,000 per annum, pro rata \t * 23 days holidays plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus! \t * The ability to carry over annual leave, buy extra leave and sell excess leave \t * Flexible working \t * A great pension scheme \t * Access to various discount cards \t * Cash claim-back on medical treatments \t * Employee referral scheme \t * Travel to work loan \t * Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance \t * More information can be found on our careers page - Company Profile Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. The Group provides a housing management service to a range of tenures including social rent, affordable rent, shared ownership and outright sales. We provide housing services to more than 70,000 customers who live in our almost 30,000 properties. With circa 1,000 employees, we're an organisation that's going places. We are a member of the G15, which represents London's 15 largest housing associations. The G15 houses one in ten Londoners and builds a quarter of London's new homes. Southern Housing Group won the "Housing Association of the Year" award at the WhatHouse? Awards 2018. The Group also won the award for "2018 Best Large Development" at the National Housing Awards for our development at Bow River Bridge. Why work for Southern Housing Group \t * What we do - We're a charitable business with social objectives, and customer service is at the heart of our business. We're proud of our reputation as a financially strong, stable, and independent housing provider. Every penny we make is reinvested in new homes, improving our services, and helping transform people's lives. \t * What we offer - We offer career progression, competitive salaries, and excellent benefits. We support and train our staff to excel as they develop their careers. \t * Diversity & Inclusion - Southern Housing Group is an equal opportunities employer and seeks to employ a workforce which reflects the diverse community at large. Please note that in order to be considered for these opportunities you must have the right to work in the UK. Our roles may require travel between our various offices. \t * Values - We are a values led organisation, and our principles resonate throughout the heartbeat of the company. Our values are Working Together, Getting Things Done and Doing the Right Thing. Closing Date : Monday 15th June 2020 Please be aware that due to the nature and sensitivity of some of our roles we are not always able to consider applications from Southern Housing Group residents. Southern Housing Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. For this role, successful

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