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Justice Digital and Technology
,
London, Greater London
Product Manager
Overview
Job Description
Description Job Title: Product Manager Salary: 52,845 - 71,411 Contract type: Permanent Grade: MoJ Band A Number of open roles: 1 Location: London Hours: 37 hours/week (42 hours incl. lunch) Working pattern: Full time Closing date for applications: 17th June 2020 Interviews: From 26th June 2020 Introduction We design, build and support user-centred digital and technology services for the justice system: services that make a real difference to our staff, members of the public and their families who use them. Millions of people every year interact with our services, and Digital & Technology play an important role in improving access to justice and making that experience much easier and less distressing. We are using digital, data and technology to build capability, work smarter and more efficiently. We want to create a digitally enabled end-to-end justice system which can adapt and respond to changing needs. We were the first digital team in a government department, and the first to deliver an exemplar service, with experts in web development, design, delivery and product management and user research, alongside around 50 organisations, including the courts service and Government Digital Service (GDS). To find out more about us please visit our blog. The Role: Product Managers champion the delivery and continuous improvement of products and define, own and solve problems. They use their knowledge of user needs and business goals to frame problems, set priorities and inform their delivery teams of the continuous improvement. They are responsible for developing the form of the overall vision for the product and engage their teams and stakeholders in the development of that vision over time and manage a product through discovery, alpha, beta and live states. Product managers have a deep knowledge of product management techniques and are developing expert skills. They provide direction and empowerment to high performing, multidisciplinary teams, ensuring return on investment and execution of the vision. Product Managers represent users throughout the delivery process. Product managers support lead and senior product managers. They may line manage associate product managers and support their professional development as well as be involved in recruitment. This can be an 'entry level' role for new product managers who have been working in other digital roles or civil servants with sufficient experience across other competencies. MAIN RESPONSIBILITIES Responsibilities include: Deliver services that meet the Digital by Default Service Standard and are best in class for government, giving the same level of digital experience users expect from daily interaction with the most respected web services. Lead one or more multi-disciplinary agile delivery teams to deliver excellent new products and iterations to existing products to meet user needs. Gather user requirements based on a communicable understanding of diverse audience groups. Define and get user buy in for product definition and delivery approach. Create effective, prioritised product descriptions and delivery plans to meet user needs in a cost effective way. Interpret user research in order to make the correct product decisions, noting that users do not always know what they want. Keep continually abreast of changes to user habits, preferences and behaviours across various digital platforms and their implications for successful delivery of government digital services. Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data. Disseminate an understanding of the digital marketplace, including best practice, costs, suppliers, methodologies and skills to both internal and external stakeholders. Provide leadership across the organisation in digital, making the case for digital and agile ways of working. Develop and manage stakeholder relationships within D&T and externally to create buy in for the product. Communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally. Be actively involved across partner and user communities to promote the department's principles and foster a collaborative approach to solution delivery and engagement. Provide mentoring and/or line management for team members and colleagues. CAPABILITIES (across the Product Management community) Essential: Product ownership - the core tactical skills of product management, capturing user needs to inform decision-making and prioritisation, and translated into actionable goals for a team (often through tools such as the backlog and user stories). You'll be working to at least 'practitioner' level, capable of working with a range of specialists in a multidisciplinary team and applying the tools, terms, and concepts in a variety of ways to suit your context Strategic ownership - the core strategic skills of product management, building the overall value proposition, business model, vision an