Technical Support Analyst

Granicus ,
London, Greater London
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Overview

Job Description

We are hiring a new Technical Support Analyst to join the UK Granicus team. Come use our state-of-the art technology tools and your unique problem-solving skills to help our customers maximize their use of Granicus' suite of products. You'll be a part of a fast-growing, mission-driven company that contributes to helping more people live better lives! The Customer Support department is the heart of the technology team and has complete access to the company's product experts and technical resources. We have a positive work environment that offers professional growth which allows our support representatives to progress into new roles within the company, including engineering or other technical teams. Apply today! What You'll Do: Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use Maintain and develop expert product knowledge for various Granicus products Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency Contribute to 24/7/365 on-call support Be part of a fast-growing, positive company that contributes to helping more people live better lives

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