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Aldermore Bank
,
Manchester, Greater Manchester
Service Transition Manager
Overview
Job Description
Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance... To support our ambitious growth plans, a substantial investment is being made in the IT Service Delivery function. Our IT teams work across the business and with our external partners to build, manage and support a secure and reliable IT service to meet these exciting plans. As part of this investment, we are adopting a Service Integration and Management ("SIAM") approach to managing both business and information technology services. The intention is to seamlessly integrate services to provide a single business-facing IT organisation that meets business requirements. This is a move away from managing technologies and infrastructure, to one of managing suppliers and services. By making this change the organisation will become more agile and flexible, able to scale services up and down as required to support business growth and expansion. We attract talent; by being fully immersed in our business, influencing and understanding our short, medium and long term aspirations. We develop our people; to ensure they fulfil their hopes and dreams, whilst continuing to meet the needs and expectations of our dynamic business. We are a high performing, high profile team. We have worked hard to establish ourselves as trusted advisors; providing the correct balance of knowledge and challenge which supports managers and leaders make the right decisions at difficult times. The role of Service Transition Manager is really important to us. This role is responsible for ensuring the successful transition of new/changed services from design to live and coordinating activities to ensure technical operations and suppliers receive effective handover from Project to Production. Based in our dynamic Manchester office, you will sit amongst a team of 14 and report to the Service Introduction and Change Manager. What would your day look like? * Formulating a comprehensive Service Design Document and ensuring that Transition activities are facilitating the projects requirements to ensure they are sufficiently handing over to live. * Act as the gatekeeper for services entering operational support. * Identifies and interfaces with key stakeholders to ensure efficient design of new services. * Monitoring the design and transition process and ensure any issues are resolved in a timely manner. * Provide a consistent and rigorous framework for evaluating the impact of project deliverables upon support models and end to end services. * Manage and coordinate request management process for the involvement of service transition activity in project lifecycles. What do we expect of you? * Previous experience of working within a Service Transition and Service Design role. * Strong knowledge of project lifecycle, working with project managers in transitioning services into live. * Strong communication skills to manage a variety of stakeholders across multiple locations. * Experience in facilitating teams sourced from multiple departments/disciplines. * Ability to facilitate meetings and manage any conflicts to an acceptable resolution.