Technical Writer

Infobip ,
London, Greater London
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Job Description

Company Description At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, the Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Job Description As a technical writer in the IT industry, you will be working on creating, editing, and reviewing client-facing documents/end-user documentation, including product documentation, how-to`s, and use cases for the Infobip products and solutions. The position also involves a whole variety of technical content and can include internal technical documentation. So, if you are a (tech-savvy) writer at heart, you will enjoy the diversity of tasks! Another thing you might enjoy is an opportunity to work with different Presale, Product Marketing, Product Development, and Client Solutions teams from around the world. If you are an enthusiastic tech communicator and would be comfortable talking to people from different industries and frequently jumping on calls, we have an ad for you to read: Qualifications Desired skills & experience * Minimum 2 years of technical writing experience, preferably in the IT industry (technical writer, technical content writer, QA, documentation manager) * Degree in IT or English language studies, equivalent work experience * Native level or full professional proficiency in the English language (written and verbal). Preferably, a superior command of the English language, including grammar and language usage. * Experience in writing API documentation * Skilled with HTML and CSS, as well as basic UX writing * Experience in documentation features, UI, and writing concise technical guides (for end-users or developers) * Superior research skills * Strong attention to detail * Experience in interviewing subject matter experts * Proven ability to create technical content for web * Excellent communication and interpersonal skills * Ability to meet aggressive deadlines * Patience and willingness to work with multiple teams and departments across different time zones to produce the documentation * Quickly learns and adopts technology, tools, and processes in a fast-paced, ever-changing environment at Infobip Bonus points * We'd love to have you if you're a lifelong learner. * A proactive, open-minded, and optimistic attitude to resolving problems and delivering results. * Familiar with style guides. For example Microsoft Manual of Style * Ideally, able to write and edit code samples for the support documentation Additional Information Why You Should Consider This Opportunity Learn as you grow - Starting from an onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Opportunity Knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve. Never a dull moment - We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis. Great environment - Wonderful team spirit, creativity and persistence are the drivers of our company. Pay & Perks - Competitive salary, health and pension benefits, travel allowances, a team taking care of all the equipment you need, team buildings and other organized activities, kitchen stocked with the usual suspects... Talk about a balanced lifestyle! Qualifications: Desired skills & experience Minimum 2 years of technical writing experience, preferably in the IT industry (technical writer, technical content writer, QA, documentation manager) Degree in IT or English language studies, equivalent work experience Native level or full professional proficiency in the English language (written and verbal). Preferably, a superior command of the English language, including grammar and language usage. Experience in writing API documentation Skilled with HTML and CSS, as well as basic UX writing Experience in documentation features, UI, and writing concise technical guides (for end-users or developers) Superior research skills Strong attention to detail Experience in interviewing subject matter experts Proven ability to create technical content for web Excellent communication and interpersonal skills Ability to meet aggressive deadlines Patience and willingness to work with multiple teams and departments across different time zones to produce the documentation Quickly learns and ad

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