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IHS Markit
,
Manchester, Greater Manchester
thinkFolio Product Support
Overview
Job Description
thinkFolio Product Support, Manchester, IHS Markit Position summary Markit is making considerable investments in the thinkFolio product and is increasing the size of the thinkFolio team. With an expected expansion of the client base globally, additional resources are required, as part of the global thinkFolio team. thinkFolio has a hybrid role for customer support and management. thinkFolio is a highly technical application and requires detailed business and product knowledge. Our team consist of subject matter experts that split their time between supporting and advising clients. Much of the role is to provide email and telephone support to our clients. Support may be as simple as answering a question on how to find a specific function, or as complex as assisting a client to implement an additional asset class on thinkFolio. This role may require some flexibility in work times. Duties & accountabilities + Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness. + Provide thought leadership in the use of the product, and guidance to clients on how to use the system + Confirm that enhancements are correctly implemented and participate in software product testing. + Maintain product documentation as necessary + Deliver end-user training covering the basics of thinkFolio Education and Experience + Minimum 2 years' experience working in Buy-side Front Office systems. + Experience of working with Front Office Systems either in support, analysis, or fund management. Desirable: + Direct experience of thinkFolio is not a requirement, but would be an advantage.. ----- IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations. We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For information please click on the following links: IHS Markit Business Code of ConductRight to WorkEEO is the LawEEO is the Law SupplementPay Transparency Statement ----- Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site. IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk. Headquartered in London, IHS Markit (NYSE: INFO) is committed to sustainable, profitable growth.