Technical Product Support

AT&T ,
London, Greater London
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Job Description

**Description** This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company. The role is based in London. About the job: -Deliver post-implementation product support to Xandr customers -Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client -Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement -Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas -Provide assistance when needed and share product knowledge with Client Services team members -Nurture close relationships with clients to become a trusted advisor **Qualifications** Outstanding troubleshooting, analytical, and problem-solving abilities -Demonstrable passion for learning new technologies -Strong organization and process-orientation skills, while also being entrepreneurial -Able to proactively achieve goals while being an excellent team player -Must be fluent in English. Other major EU languages are a plus -Beneficial tech skills (if you don't have all of them, you can learn them at Xandr!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols SQL scripting and relational databases APIs, particularly RESTful is helpful

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