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Hermes - The Parcel People
,
Weybridge, Surrey
Tactical Compliance Manager
Overview
Job Description
As a business, Hermes is driven by our four values of Do the right thing , Dare to be different , Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our roles, particularly within our Tactical Compliance Manager role. About the role: The Tactical Compliance Manager is accountable for driving improvements to achieve regional service and compliance targets, through the robust analysis of Courier performance on speed of service and ETA (Estimated Time of Arrival). You will have accountability for specific tasks as agreed with the Regional Compliance Manager, such as updating MI reports, contacting Couriers that are not achieving required levels of service and compliance and issuing them service improvement strikes as and when necessary. Liaising with Field Managers to review Courier capabilities and ensure the Field Team carry out effective Courier improvement training sessions. Our clients are extremely important to us and the service we delivery is key to our success. On occasion there are queries that the helpdesk cannot resolve so as a Compliance Manager, you will support with these client queries through to resolution. As this is a 'Tactical' role, you will be required to cover as and when, multiple sites within the London Region. Requirements: * You must be an analytical thinker * A good understanding of Excel, Word and Powerpoint with the ability to create spread sheets and pivot tables * Communication is key to this role, therefore strong presentation skills are essential, as is the ability to influence at all levels * The ability to demonstrate good problem solving skills and plan effective contingencies and solutions Benefits: * Bonus (up to 6,000) * Location allowance * Company Car * 26 days holiday * Opt in benefits "To all recruitment agencies: Hermes does not accept agency resumes. Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location. Hermes is not responsible for any fees related to unsolicited resumes." Education: Not Specified Employment Type: Permanent - Full Time