Service Design Manager

Job Title Service Design Manager Location Knutsford As part of the overall Collaboration Solution Delivery organization; The Solutions Integrity team ensures effective handover from the product engineering team, providing for effective Level 2 user acceptance testing as it progresses through pre-production and production environments. It ensures all production level changes and appropriate testing is executed in alignment with agreed program timelines. In parallel, the team also ensures relevant service management and support frameworks are in place prior to the release of a solution as a production service. As a Service Design Manager, you'll be working closely with Architects, Engineers, Operational SME's, Transition Manager and Operational Readiness to design all aspects of new or changed products and ensuring service is fit for purpose. What will you be doing? Working closely with Key Project Stakeholders including Product & Service Owners suggesting, collating and validating IT Service to deliver business outcomes Producing service design packages which clearly and accurately define service definition and representation in the agreed Barclays service management toolset - Service First Acting as the service interface into the CTO and Engineering teams and the service subject matter experts To architect service design aspects and deliverables from product designs in order to efficiently deliver through IT Services to meet agreed Business Outcomes Working with Product Architects/CTO and Engineers to understand the changes required to technically implement solutions What we're looking for: Experience of designing enterprise IT Services either from scratch or integration with existing scaled services Strong experience of translating complex technical designs into service designs - specifying how an IT service is configured and represented in the standard toolset A strong understanding of ITIL V3 principles specifically Service Design, Transition and Service Operation Skills that will help you in the role: An understanding of Collaboration technology including virtual and physical desktop, mobile devices, messaging, unified communications, rich media etc Where will you be working? We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us. Employment Type: Permanent