Field Service Engineer

POSITION SUMMARY: Provide field service support for Cepheid GeneXpert Product line. Ideally you will be based around the London area. ESSENTIAL JOB RESPONSIBILITIES: + Travel throughout UK and sometimes to other European Countries on short notice to support the company's products and field service partners + Manage installations and customer training. + Provide support on company product instrumentation. + Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software + Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up + Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support. + Able to work on-call on designated weekends to provide service support within a short period of time. + Achieve and exceed Customer Satisfaction objectives + Help develop other Field service Engineers, by supporting them with trouble shooting and setting the example TRAINING RESPONSIBILITIES: (REQUIRED) Complete all assigned and required training satisfactorily and on time For people managers, ensure your associates attend and complete all required trainings satisfactorily and on time. MINIMUM REQUIREMENTS: Education or Experience (in years): + High School degree (or equivalent experience) with 4-6 years of related work experience OR or Technical Trade Degree with 2-4 years of related work experience. + Minimum of 3 years Field service experience in the medical field + Mechanical, Software or electronics' engineering or equivalent Knowledge and skills: + Customer focused + Quality Focus + Analytical thinking + Flexibility + Relationship building Other: able to lift 15 KGs. Must be able to stand for several hours. Work may involve repetitive arm/wrist motions. PREFERRED REQUIREMENTS: + Ability to work independently as well as in a team + Customer satisfaction + Technical know how Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here. Operating Company: Cepheid