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St Georges Group
,
Dartford, Kent
Care Cordinator
Overview
Job Description
Purpose of the Role The Care Coordinator is responsible for the continuity of care for all of our customers. Excellent organisational and communication skills, together with a calm and supportive manner are vital for this important role in our company. Key Responsibilities As the Care Coordinator you will need to: * Liaise with the registered manager to ensure there are sufficient resources in place to cover the delivery of scheduled care at all times for all customers. * Ensure carers with the right skills and experience are matched to the individual needs of our customers.. * Organise runs and working patterns for all of our carers so that they are efficient. * Prioritise effectively in order to meet unexpected emergencies and changes to packages of care. Duties * Use IT systems to allocate care assistants to customers for delivery of their care. * Work with the registered manager to match the skills and experience of carers to the needs of our customers, taking location and travel time into account so that the service runs smoothly and efficiently. * Schedule calls, organise rotas and ensure that they are distributed on a daily basis. * Ensure that sufficient numbers of staff with the right skills are available to meet the needs of the business at all times, arranging cover for periods of sickness, absenteeism, or holiday as and when required. * Take part in the out of hours emergency on-call rota (having received full training and been assessed as competent to provide appropriate guidance and advice in emergency situations) * Work with the office team to maintain up-to-date electronic and hand written records. This will include recording and monitoring staff mileage and travel distances and ensuring that any incidents/accidents are recorded, reported and acted upon (in discussion with the registered manager) * Ensure that all information relating to customers and their families is kept confidential and stored securely. * Carry out general office duties, including the administrative as required by the registered manager * Assist and comply with any investigations relating to the quality of the service and implement improvements * Liaise with customers and their chosen representatives about their care and support * Work with the Office team and other health and social care professionals to deliver high quality homecare services in a professional manner. * Comply with all Care policies and procedures at all times. You may be required to undertake additional duties. The Care Coordinator will be provided with full training.