What you will do Put your HVAC skills to use to troubleshoot and identify root cause of HVAC equipment and operation alarms via direct access to customers BMS/HVAC systems. Remotely operate customer sites and Central Utility Plants. Monitor HVAC system performance and monitors dire, security and building automation alarms from a remote center. Follows protocols to escalate alarm events to appropriate dispatch or emergency resource. Ensures high levels of satisfaction throughout interactions with the customer. How you will do it Troubleshoots and monitors mechanical and air handling systems through remote devices. Responds to alarms per department procedures and protocols. Escalates alarm events to appropriate dispatch or emergency resource. Documents events thoroughly utilising appropriate software and system tools. Maintains customer site logs. Reporting on critical alarm statuses, providing root cause analyse and corrective action. Create, review and analyse energy dashboards for water, gas and energy and providing improvement and efficiency plans. Provide remote support to HVAC/BMS field-based technicians. Utilise strong HVAC/BMS knowledge to identify system deficiencies and provide recommendations on improvements, including attending onsite client meetings. Remotely diagnosing system problems, providing correcting action and remote support for attending engineers. Remote maintenance of sequel server databases. Remote operation of system including set point adjustments, system configuration, health checks, user management, system upload/download and heartbeat reporting. Ensures documentation is complete and understandable. Performs other duties as assigned. What we look for Required High school diploma or equivalent plus three or more years' experience with HVAC and mechanical systems required. Possesses analytical and troubleshooting skills. Requires attention to detail and ability to work independently. Demonstrates proficient oral and written communication skills and must be able to multi task efficiently. Demonstrates customer service orientation. Able to fulfil various security and background check obligations as required for customer contracts or local licensure. Preferred Two year technical degree in HVAC or related discipline along with field experience highly desired.