Eligibility Analyst Associate

**The Position:** Cigna Global Health Benefits, a division of Cigna International, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Partnership team. Reporting to the Partnership Team Manager, you will be responsible for maintaining Cigna's membership database relating specifically to Cigna's European partnerships. You will process requests from internal and external customers and partners reviewing the request and taking the appropriate action, in a timely and accurate manner. Internal and external clients and partners depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations. **Main Duties / Responsibilities:** Maintain the membership database, by accurately recording and updating information received Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements Communicate directly with clients via email and telephone within the agreed service levels Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals Strive for first contact resolution through taking ownership of the contact from start to finish Liaise and coordinate with internal customers to ensure a one team approach Pro-actively identify departmental improvements and recommend solutions Carry out other ad-hoc tasks as required, to meet business needs **Experience Required:** Database Entry and/or Database Management experience essential Experience within a Customer Service environment Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous Educated to standard grade English and Mathematics Experience from an insurance background preferred **Skills:** Strong interpersonal skills with excellent written/verbal communication skills Must possess excellent attention to detail, with a high level of accuracy Must be able to review information and exercise judgement Ability to organise, prioritise and manage workflow to meet individual and team production standards Ability to work under own initiative Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements Good analytical skills Ability to navigate systems and applications with ease Regulatory awareness Ability to work within a large team Adaptable to change with a flexible approach to supporting team tasks **About Cigna** Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.