Bilingual Customer Service Representative - German-English

When everything's connected, how we connect is everything... and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Bilingual Customer Service Representative - German - English with TTEC in Belfast, UK. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading... As a TTEC Customer Experience Champion, You'll Enjoy: * Competitive annual base salary plus bonus based on performance * Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation). * Continuous paid training on the latest technology * Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements * Private Pension and Life assurance * Kitchen * 25 Annual leave days, increasing with service * Potential for rapid advancement in many fields, and throughout 17 countries! What You'll be Doing: As a Brand Ambassador, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job. On a typical day, you'll: * Supporting business and consumers via inbound calls, emails and live chat queries. * Resolving product queries and fielding questions regarding online accounts and customer orders. * Complaint handling and resolution. * Offering in-depth product knowledge of our range and legislation around the products. * Monitoring and engaging consumer questions that come through Social Media. * Ensuring the best consumer experience possible is provided. * Helping drive sales activity where appropriate and conducting customer surveys. Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table... along with the following: * Fluency in German and English * Previous customer service experience, especially those with call center experience. * The ability to build relationships. * Experience of working and collaborating with internal departments. * Social Media experience is a benefit. * The ability to multitask. Interested? Apply Today! * Click on the Apply Now button. * You've applied, now what? After successfully completing the online application, please make sure your communication lines are open and regularly check your email and text for instructions. * Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). Career Changers Welcome Here Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the customer focused skills it takes to join our travel associates team. For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.