Staff Production Service Engineer

Staff Production Service EngineerLocation: Staines, UK Desired Skills: + Extensive system, network, and database skills to provide technical support for ServiceNow customers + The ability to Identify and address technical issues within our customers infrastructure and drive to service restoration ( MTTR) + Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. + Develop and maintain knowledge-base articles and standard operating procedures. + Participate in a 24/7 global on-call rotation for production support. + Bachelor's degree in Computer Science or equivalent work experience + Comfortable working in a fast paced , 24/7 production environment supporting critical, real-time applications. + A true passion to provide an exceptional customer experience. Requirements: + Full working rights in UK + An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including datacenters, systems, networks, web applications, and relational databases. + 5 years of experience in Linux enterprise service operations, SRE, or Systems Engineering. + Meticulous analytical skills to identify and understand the root cause of critical issues. + Excellent collaboration and communication skills. + Familiarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN is a plus + Familiarity with MySQL, Oracle or similar database technologies + Working knowledge of BASH, Python, Perl or other scripting languages