Integrated Services Technical Coordinator

General Electric ,
Aberdeen, City of Aberdeen
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Job Description

**Role Summary:** The ISTC is responsible for supplying technical and co-ordinator support to the customer and internally within BHGE PC organisation. This includes all aspects of onshore and offshore operations **Essential Responsibilities:** Ambassador for BHGE Proven offshore experience with Surface or Subsea equipment Ensure FSE are briefed and mentored for their offshore duties. Review PRPs and ensure they are suitable for offshore use and correct if required Interface technically with BHGE engineering / ITO to generate quotes to meet the customer's requirements Understand customers offshore requirements and generate TR-1 forms to suit Carry out pre and post briefings with FSEs to ensure readiness for offshore campaign thus reducing or negating NPT Primary focal point for FSE - operational / technical support - Mentor if required Primary focal point for Customer - operational / technical support. Ensure procedures are correct and fit for purpose Generate detailed well files for both BHGE and Customer records on GRID / Engage surface Take ownership of customer official offshore complaints and ensure closure within 30 days with assistance from Quality and internal GEPC Department Manage dedicated FSE both on and offshore (if contract has dedicated FSEs) Understand Customer Service contracts and QPs Interface with FSE supervisor detailing customer 2 year drilling / maintenance programs (where appropriate) Ensure FSEs check over equipment /rental tooling/containers prior to being dispatched offshore Manage FSE inventory tracker versus offshore operational requirements and ensure correct stocks are maintained Issue a lessons learnt after each maintenance or drilling campaign and present to customer Develop new service repair or spares opportunities Engage with all internal departments and interface with all managerial levels to ensure customer satisfaction Attend weekly ISTC meeting to discuss customer requirements and share best practices or lessons learnt Go offshore for yearly HSE audits **Qualifications/Requirements:** HNC /HND or offshore oilfield experience Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website **Desired Characteristics:** Technical Knowledge of Engineering drawings / API codes / PRPs and offshore operations Offshore experience in a Surface environment Computer Literacy and reporting skills Willing to Mentor inexperienced team members Ownership and drive to succeed Driving Licence **About Us:** Baker Hughes, a GE company (NYSE:BHGE) is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup - inventing smarter ways to bring energy to the world. Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status. Follow us on Twitter, join our LinkedIn Group or become a fan of our Facebook page. Receive job and event notifications by becoming a member of the GE Talent Community. Stay up to date on what's happening at GE around the globe by checking out the GE Careers Blog. **Locations:** United Kingdom; Aberdeen

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