Lobby Lounge Assistant Manager - The Carlton Tower Jumeirah

About Jumeirah & the Hotel At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah 'Your Place to Shine'. Steps from Sloane Square and in the heart of the fashion borough, The Carlton Tower Jumeirah, has an ideal location in one of the most sought after areas of London, with iconic luxury brands as its neighbours. Staying true to its heritage and pioneering nature, The Carlton Tower will reveal its new look and elevated guest experiences in spring 2020. Assistant Lobby Lounge Manager This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business. About the job The Carlton Tower Jumeirah has an exciting opportunity for a talented Assistant Lobby Lounge Manager to perform their craft in our luxurious hotel. The main duties and responsibilities of the role are: * To support the Lobby Lounge Manager in providing a smooth, efficient and high service focused operation where the satisfaction of all guests is paramount * To support with the management, motivation and development all lobby lounge colleagues to achieve highest levels of service excellence as well as highly positive colleague relations * Engage and build relationships with colleagues, regular guests, first time guests, residents and non-residents * To handle guest relations including complaints, requests and enquiries concerning food, beverage and service. * Communicating the detail of the menu and celebrating our philosophy to all guests * Efficient quality control of the delivery of all restaurant items * Ensure all guest 'Patron Profile' files are recorded, amended, up to date and communicated to all colleagues members * Visibly present on the floor during service to serve guests efficiently and consistently as well as monitoring all colleagues * Be aware of the restaurant and hotel policies including licensing laws in regards to the service of wine and spirits About you The successful candidate will have the following experience and skills: * Have a passion for food, service and the ability to innovate, with a proven track record within 5 star luxury hotels and fine dining * Have the ability to manage in a diverse and luxury environment with a focus on guest experience * Excellent people management skills as a solution focussed leader * Have strong organisational and time management skills with a high degree of flexibility * Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement * Excellent level of English * Be friendly, approachable and professional * Have a high degree of knowledge in Food Hygiene and Safe Working Practice About the benefits Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes... * Free meals on duty * Dry cleaning of uniforms / office attire * 33 days paid annual leave including bank holidays * Extra day of holiday for significant birthdays * 50% off all Jumeirah restaurants and bars * Generous discounted Jumeirah hotel rates * Interest free season ticket loan * Recognition and Social calendar * Private Medical Insurance and Dental cover (Travel Insurance if applicable) * Company Pension Scheme with enhanced employer contribution * Excellent training and development opportunities