Housekeeping Floor Supervisor

Fairmont ,
London, Greater London
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Job Description

## Primary Location ** Housekeeping Floor Supervisor Memorable experiences for our Guests and Colleagues is the essence of being a Leader with The Savoy. As a Housekeeping Floor Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a "fun" place to work. Hotel Overview: The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan. Summary of Responsibilities: Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: * Consistently offer professional, friendly and engaging service * Lead and supervise the day-to-day operation of the department to ensure service standards are followed * Handle Guest concerns and react quickly, logging and notifying the proper areas * Actively participate in daily briefing, daily warm up and department meetings * Ensure Room Attendants are informed daily about priorities in their section * Follow departmental policies and procedures * Report necessary maintenance items * Follow all safety and sanitation policies * Other duties as assigned ## Employee Status Qualifications: * High school diploma or equivalent preferred * Supervisory experience an asset * Proven training skills * Experience with Hotel Property Management System, Micros-Fidelio an asset * Proactive with a meticulous eye for detail * Strong organizational, supervisory and communication skills * Able to convey information and ideas clearly * Ability to evaluate and select among alternative courses of action quickly and accurately * Work well in stressful, high-pressure situations * Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest * Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision Physical Aspects of Position (include but are not limited to): * Constant standing and walking throughout shift * Occasional lifting and carrying up to 30 lbs * Occasional kneeling, pushing, pulling, lifting * Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization. APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits! Primary Location: United Kingdom-London-The Savoy, A Fairmont Managed Hotel Employee Status: Regular Job Level: Management / Supervisory Schedule: Full-time Shift: Rotating / Shift Work Travel: No Closing Date: Ongoing Req ID: SVY02812

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