Customer Relationship Manager

Raytheon Technologies ,
London, Greater London
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Job Title: Customer Relationship Manager Summary of Role Responsible for developing, maintaining and constantly improving customer relationships for the London cyber business. Main Duties Develop, maintain and run a Customer Relationship & Engagement Plan including: Identifying, developing and maintaining a relationship with key customer technical and management staff. Develop and maintain an understanding of customers' future work needs and hot buttons and briefing them to the Raytheon cyber management team. Identifying new opportunities early and briefing them into the Raytheon cyber management team. Identifying opportunities to innovate and reach back to the wider Raytheon and partners to propose valued solutions. Determining whether customers consider the Raytheon team is delivering to the necessary standards. Enabling and supervising engagement between the customers and any required parts of the Raytheon organisation. Advertising including regular updates, the scope, scale and technical capabilities of Raytheon and its partners to customers. Identifying and leading briefings and events to present value propositions to customers. Assisting with the development and delivery of bids. Contributing to Raytheon performance targets. Assisting the Account Director with all aspects of customer engagement. Candidate Requirements Excellent customer relationship management skills Demonstrated capability to identify emerging customer requirements Proven track record of identifying and shaping innovative technical and commercial opportunities Must have experience of dealing with complex UK Government organisations Experience within cyber would be an advantage, but not an essential requirement Must hold an appropriate DV security clearance About Raytheon UK With facilities in Broughton, Waddington, Glenrothes, Harlow, Gloucester and Manchester, Raytheon UK is invested in the British workforce and the development of UK technology. Across the country the company employs 1,700 people and supports 8,000 jobs. As a prime contractor and major supplier to the U.K. Ministry of Defence, Raytheon continues to invest in research and development, supporting innovation and technological advances across the country. About Raytheon Raytheon Company, with 2018 sales of $27 billion and 67,000 employees, is a technology and innovation leader specialising in defence, civil government and cybersecurity solutions. With a history of innovation spanning 97 years, Raytheon provides state-of-the-art electronics, mission systems integration, C5I products and services, sensing, effects and mission support for customers in more than 80 countries. Raytheon is headquartered in Waltham, Massachusetts. Follow us on Twitter . Raytheon Career Development: Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role. Standard Benefits: 25 days holiday + statutory public holidays Contributory Pension Scheme (up to 10.5% company contribution) 6 times salary 'Life Assurance' Flexible Benefits scheme with extensive salary sacrifice schemes Enhanced sick pay scheme Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave. 37hr working week, with an early finish Friday (hours may vary depending on role, job requirement or site specifics arrangements) Flexible working arrangements can be considered wherever we can Diversity: Diversity is a core business imperative at Raytheon. We are an equal opportunity employer that promotes inclusiveness and always employs the best professionals for the job. Having a diverse workforce allows Raytheon to draw upon a range of different ideas and experiences which supports growing our business and creates an environment where everyone has an equal opportunity for success. Raytheon UK pro-actively encourages diversity of ideas, thoughts, and networking opportunities and has created Employee Resource Groups (ERGs) including Raytheon Women's Network, YesNet (Young Employees Success Network), Raytheon Reservist Network (RaRe), Raytheon Alliance for Diverse Abilities (RADA) and all work together with our Diversity & Inclusion council, and all Raytheon employees are welcome to participate regardless of their background. As a proud contributor to the HM Armed Forces, Raytheon UK signed the HM Armed Forces covenant in 2014. Due to the varied activities and support to our Armed Forces & Reservists, Raytheon UK has since been awarded the prestigious Covenant 'Gold Award' Employee Recognition. Raytheon UK recognise that our people are the critical factor in our success, and we strive to provide a challenging and rewarding careers. Raytheon Application Process To apply visit the link to the website and search for Req ID: 157684BR. Please complete the on-line instructions to create a profile and upload CV. Please also view the

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