Virtual Desktop L3 Support

+ The Virtual Desktop L3 Support Specialist will provide expert level analysis and incident resolution within the Virtual Workspace Services organization supporting end user requirements across all regions. This includes the implementation and support of almost every component in the tech-stack, from the user's edge device (on site and remote) all the way to the target application or platform. **Responsibilities:** Provide expert level troubleshooting and resolution of end user incidents. Provide expert knowledge of server based computing and thin client infrastructure and serve as subject matter expert to the company on those topics. Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement. Work closely with the Virtual Workspace Services teams to ensure robustness, scalability, and global applicability of solutions. Work with project teams and developers to ensure those teams understand compatibility with thin client and server based computing architecture and requirements. Identify and proactively resolve issues that could impact system performance, reliability, and usability. Persuade and influence others through strong and comprehensive communication and diplomacy skills. Responsible for overall operating system applications + Contribute to technical direction and strategic decisions + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement + Ability to communicate technical concepts to non-technical audience + Ability to work with virtual and in-person teams, and work under pressure or to a deadline + Experience in a Financial Services or large complex and/or global environment preferred + Effective written and verbal communication skills + Effective analytic/diagnostic skills **Education:** + Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ----- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB ----- Time Type :Full time ----- Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at . To view the "EEO is the Law" poster CLICK HERE at . To view the EEO is the Law Supplement CLICK HERE at . To view the EEO Policy Statement CLICK HERE at . To view the Pay Transparency Posting CLICK HERE at . Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.