Research & Innovation Specialist

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. Why this role matters This role is to develop robotic and other intelligent automations across GBS within BT ensuring that we continue to grow our business whilst increasing our right first time and keeping our cost base down. Working with the business across BT you will be designing, building and supporting the automation of key BT processes. What you'll be doing New Technologies - To lead in supporting and design, delivery and support best practices of new and existing automation capabilities, ensuring GBS has the training capacity to be able to deliver RPA and other automation technologies across GBS. You will set the design standards for new and existing technologies, ensuring we remain compliant across BT and delivery sustainable automation capability (e.g. our commitments, security, SOX) Automation Expert - An exciting opportunity to lead on work in automation within BT as an E2E Process Designer the role involves researching and scanning external industry and best practice to identify future systems to innovate GBS automation capability, working with suppliers to review use cases and implement proof of concepts, you will lead teams to deliver E2E development and delivery of processes from planning and tracking of deliverables and ensuring stakeholders are regularly appraised of status and progress requirements analysis through to support of live processes. You will lead on driving automation initiatives to improve customer satisfaction, increase revenues and decrease costs and defining the standards across our automation capability, keeping up to date with BT Security policies and work in a way that ensures compliance, data protection by design. Work with the business - You will represent GBS by working closely with SMEs (Subject Matter Experts) to identify business processes for automation and work end to end solutions covering requirements gathering, design, development , UAT, deployment and maintenance with the support of the team and SMEs. You will plan and track of deliverables and ensure stakeholders are regularly appraised of status and progress throughtout. Learning new technologies - In a fast moving technology space you will have the opportunity to use your experience in automation to learn new intelligent automation technologies then taking this knowledge you will train the new capabilities out to the automation teams, defining GBSs automation strategy going forward. Support our growth - You will lead on evolving our service to ensure we excel in meeting requirements, KPI's, and customer satisfaction, through the maintenance of our live automations and leadership in taking forward ideas. You will also be supporting the delivery of new solutions including future technologies (AI etc) which may include managing third party vendors. Connected leaders behaviours Customer Champion - You take ownership for brilliant customer experiences and create plans that deliver on customer expectations. You understand the customer's needs and challenges, and look for opportunities to create a brilliant customer experience. Team coach - You create a high performing culture in your business unit, engaging teams and championing coaching and development. You contribute to a high performing culture, empowering others through coaching and development. Solution Focused Achiever - You translate strategy into ambitious goals, outcomes and timelines. You provide solutions to complexity. You deliver and coordinate activities and respond positively to challenges. Change Agent - You lead complex change programmes, supporting teams to perform effectively in all circumstances. You support change initiatives locally, adapting quickly and delivering change effectively. Inspiring Communicator - You create inspiring messages for stakeholders and teams, linking and explaining programmes of activity and work. You create inspiring messages, considering different perspectives and delivering simple communications. We'll also need to see these on your CV Customer Engagement/ Business Analysis Implementing new technologies In depth understanding of configuration/scripting type technologies, such as excel macros / c#. Leading the design, delivery, testing and support of software/ processes Aptitude for problem solving and logical thinking Preferred skills: Microsoft Technologies (.Net) Web Development Excel Macro / Access (VBA) Automation (Blue Prism) Developing applications in SQL Server or Oracle. Reporting (OBI, Qlik) Experience you would be expected to have Experience implementing new technologies into a company. Experience with AI / chat bot capabilities. Experience with leading a team in the delivery and improvements of automations. Experience and knowledge of and project management in a structured environment An understanding of, and a willingness to adhere to, formal change control procedures and disciplin