Customer Service Coordinator

Baxter ,
London, Greater London
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Job Description

About Baxter Baxter provides a broad portfolio of essential renal and hospital products, including home, acute and in-centre dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; surgery products and anesthetics; and pharmacy automation, software and services. Baxter's employees worldwide are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. A Career That Matters Baxter's employees are united in a mission to save and sustain lives. We are passionate about applying scientific innovation to meet the needs of the millions of people worldwide who depend on our medically necessary therapies and technologies. We focus on increasing access to healthcare, innovating in crucial areas of unmet need, and pursuing creative collaborations that bring our mission to life for patients every day. Customer Service Coordinator We are looking for a Customer service coordinator to join the Northampton. You will be managing orders for hospital and homecare patients, manage any customer complaints, but also build strong relationships within the company. Role Responsibilities * * * To manage the processing of customer orders for home patients * To manage customer queries and complaints ensuring a win-win solution for Baxter and the customer * To create lateral relationships with other departments to support product distribution * To enhance the reputation of customer services and positively promote the image of Baxter * To contribute to the evolution of the department by providing feedback and taking action to improve * To positively contribute to the delivery of service excellence to Baxter's customers and patient legally protected characteristic. Qualification * GCSE Level Standard * Experience of working in a challenging, service-driven environment What we offer This is a challenging opportunity and a chance to work in a diverse team with a great mix of people across various countries in Europe and beyond. Joining Baxter means joining a team that you can truly learn from! You will be involved in exciting commercial projects which will make a difference to both the company and patients. If you have an interest in this great opportunity and think you can make a difference then this could well be the role for you. To find out more about working at Baxter, go to: Who we are Do you want to learn more about our business? Go to Baxter touches millions of lives every day. Our products and services are essential building blocks of healthcare. You'll find Baxter's products and therapies on nearly every floor, in almost every hospital worldwide. You'll find us in clinics and in the home. Patients and providers rely on Baxter for lifesaving renal and medical products. Our mission to save and sustain lives inspires our work and our commitment to expanding access to care, providing cost-effective healthcare solutions, delivering quality products and advancing innovations for the world. Our 50,000 employees serve patients and clinicians in more than 100 countries and are dedicated to ensuring Baxter is there when patients need care. Our inclusive culture and a diverse workforce drives innovation, creates trusted partnerships with customers, suppliers, and community partners, and contributes to the success and sustainability of our business. Equal Opportunity Employer Discrimination: Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Job: **Supply Chain* Organization: **Global Operations - Supply Chain* Title: Customer Service Coordinator Location: GBR-London-Northampton Requisition ID: 190006HX

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