Technical Support Officer

Raytheon Technologies ,
Huddersfield, West Yorkshire
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Job ID: 30000146 City: Huddersfield State: England Country: United Kingdom Category: Aftermarket & Service Job Type: Full time Description: Date Posted: 2020-01-20-08:00 Country: United Kingdom Location: CMRS Huddersfield, Unit 10, Pennine Business Park, Bradley, Huddersfield HD 2 1GQ, UK Job Title Customer Software Implementation Consultant Location Huddersfield Excellent basic and bonus Mentor Business Systems Limited has developed an enviable reputation for quality of software and first class customer support. These very qualities ensure that our customers can invest in the latest generation of our software, confident that their present and future needs will be met. This is a field based role primarily which requires the preferred candidate to live locally to Huddersfield, Leeds, Bradford or Halifax. This role has a natural progression into the Software Implementation team for the right candidate Would you like to be part of this future success story? What are we looking for? + Mentor is currently recruiting for a Technical Support Officer to enable us to continue to deliver exceptional software and support services to our customers, in order to maintain Mentors market position as the leading provider of service management software solutions within the security industry As a Technical Support Officer, you will: + To continue to deliver exceptional software and support services to our customers, in order to maintain Mentors market position as the leading provider of service management software solutions within the security industry, whilst increasing our customer base outside of the security market. + To provide front-line telephone support ensuring customers receive timely, professional and efficient service, minimizing the risk of liability to our customers and company. + To ensure all support related documentation and processes are maintained promptly and accurately. + To ensure adherence to all company procedures, and to support Mentors progress towards ACE Gold standard in the supply and support of customer service Required Experience + To be successful in this role you will: Provide telephone support on Mentor's application software + Document all support calls and actions + To ensure adherence to all Company Policies and Procedures. + Ensure that all technical support calls are completed within response time and to the satisfaction of all concerned + .To ensure that routine paperwork and processes are fully and accurately documented. + To be fully conversant with all company/department procedures including Health and Safety. To identify potential sales opportunities of Mentor's products to existing customers Qualifications/ Experience: Higher Education/Graduate education, minimum five years experience in software support role. Knowledge: MS Office, Operating Systems & Networks, preferably with service management & accounting software experience. Salary & Benefits Excellent Basic Bonus Benefits Central Employer Description With revenues in excess of $60 billion, United Technologies Corporation (UTC) is a Fortune 50 company that provides high technology products and services for the aerospace and commercial building industries. Our aerospace businesses include Pratt & Whitney aircraft engines and UTC Aerospace Systems. Our commercial building businesses includes Otis Elevators and escalators; Carrier heating, air-conditioning and refrigeration systems; and fire and security solutions from brands such as Kidde and Chubb. We do business in virtually every country of the world and have over 210,000 employees globally. We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms Qualification: United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Thank you for your interest in a career at United Technologies! We will soon upgrade to an

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