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Aldermore
,
Manchester, Greater Manchester
Service Analyst
Overview
Job Description
Heard of us? We're an award-winning bank; backing people to fulfil life's hopes and dreams. Now is your chance... To support our ambitious growth plans, a substantial investment is being made in the IT Service Delivery function. Our IT teams work across the business and with our external partners to build, manage and support a secure and reliable IT service to meet these exciting plans. As part of this investment, we are adopting a Service Integration and Management ("SIAM") approach to managing both business and information technology services. The intention is to seamlessly integrate services to provide a single business-facing IT organisation that meets business requirements. This is a move away from managing technologies and infrastructure, to one of managing suppliers and services. By making this change the organisation will become more agile and flexible, able to scale services up and down as required to support business growth and expansion. We attract talent; by being fully immersed in our business, influencing and understanding our short, medium and long term aspirations. We develop our people; to ensure they fulfil their hopes and dreams, whilst continuing to meet the needs and expectations of our dynamic business. We are a high performing, high profile team. We have worked hard to establish ourselves as trusted advisors; providing the correct balance of knowledge and challenge which supports managers and leaders make the right decisions at difficult times. The role of Service Analyst is really important to us. This role is a key support within the Service Management team to manage, monitor and deliver the day to day operational IT Services provided to Aldermore's business areas. Based in our dynamic Manchester office, you will sit amongst a team of 14 and report to the Service Manager. What would your day look like? * You will be responsible for producing weekly and monthly service reports covering all aspects of IT Service Delivery. * Creating dashboards for the IT Service Delivery function. * Translating a variety of MI from data to business ready information. * Providing support to the Service Manager on conducting service reviews with the business. What do we expect of you? * Demonstrable experience of working in a Service Analyst role supporting a Service Manager. * Strong reporting skills, utilising Excel and PowerPoint. * Ability to interpret data and communicate this across to the business. * Good understanding of ITIL methodologies and best practices across all areas. * Experience in working in complex environment with multiple technologies, architectures and applications. * Ability to confidently communicate across all levels of stakeholders. * Knowledge of working ...