Security Reception Officer

Mitie ,
Reigate, Surrey
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Overview

Job Description

Mite has a great opportunity in Redhill. We are looking for an experienced Reception Officer to join the team on site. Your shift pattern will be discussed during the interview with a minimum of 47.5 hours per week, with a pay rate of 10.65 per hour. You will report into the sites security operation's manager. Job Objectives & Responsibilities * To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. * Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. * To undertake additional training to ensure continuous self-development. Main Duties * Looking after the day to day reception duties on site, * Looking after Car Park bookings and permits to ensure they are valid. * Maintaining Leaver and Joiners logs to ensure the security team have the correct information. * Dealing with all requests that come into the reception In person, Via Phone and Email. * Ensuring Clients are directed to the correct meeting rooms. * Following all instructions laid out in the site SOP's. * Working alongside the Supervisor on site to ensure processes are being followed correctly. * Issuing Access cards to Clients and Visitors coming in to the office * Assisting in fire evacuations at all times. Operations: * To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. * Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). * Proactively refer to and review the published Assignment Instructions, thus familiarizing oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. * To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. * Comply with legal obligations and safety requirements of the role. * Follow instructions and procedures appropriately without unnecessarily challenging authority * Work in a systematic, methodology and orderly way. Training: * Fully and satisfactorily complete all required competency training. * To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. * Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. * You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety * Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. * Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. * Use common sense and initiative by immediately involving others if a situation appears to become threatening. * To maintain professional conduct in the face of difficult situations and challenging customers * Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. * Keep to schedules and demonstrate commitment to Mite and the Client. * To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).To call emergency services and Communication Centre to report all incidents. Rota and Pay * Monday - Friday 08:00 - 17:30 * 10:65 per hour * Previous Security Experience * SIA License * SC Clearance desirable Benefits: Holiday, Pensions, SIA licence renewal, Uniform/ongoing training / Refer a friend scheme and other company benefits

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