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Auto Professionals
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North Bradley, Wiltshire
Service Manager
Overview
Job Description
body {font: normal 400 13px/16px 'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;margin:10px;}p,span,div,b,i,u{ line-height: 120% !important; font-family: 'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif !important; } We are currently looking to add an experiences Service Manager to our excellent service team. This Role: * Monitor Customer Service levels and provide effective support to Parts and Sales * Describe and assess Service Department market potential and revenue forecasts * Develop operating expense, capital budgets and profit improvement targets * Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets * Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel * Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership * Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital Experience & Qualifications Required: * Experience of an Aftersales leadership role is essential * Experience delivering an upper quartile CSI performance as well as consistently delivering an above budget financial performance