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Human Talent and Training
,
Shoreham-by-Sea, West Sussex
System Support Advisor
Overview
Job Description
Would you like to work for an organisation that makes a real social impact? Are you a well organised individual able to provide technical support (hardware and software)? Paying between £20,000 and £21,000, 25 days holiday as standard and a very comprehensive benefit package, you'll be supporting the Company's employees, across all departments, on laptops and phone handsets. You will be providing 1st level IT support to users in the field & via remote access, assisting other IT Team members during busy periods. We're looking for someone with a good level of common sense who will use their initiative to not only ensure that issues are sorted but will take action to ensure the same issues don't happen, wherever possible for others. Knowledge/Experience/Qualifications Know your way around Microsoft Office products Microsoft Windows support knowledge, including troubleshooting common laptop issues such as wireless network problems, printer (and other device) connectivity issues Knowledge of wireless networks: setting them up, diagnosing the cause of, repairing, or liaising with Service providers, to rectify broadband problems Understanding of the internal workings of laptops components (e.g. installation of memory, replacement of parts, etc.) Desirable Skills Understanding of Group domain policies (Windows) Specific IT based Qualifications Experience of working with or supporting Android mobile devices (phones and tablets) Project management experience Knowledge of Google Suite (Gmail, Google Docs, Google Drive, Hangouts, etc.) Knowledge of Kaspersky Security Software Knowledge of Mobile Iron (mobile device manager)