Enterprise Services Engineer

The Basics: Enterprise Services Engineer fulfil a vital role in our organisation to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managers, Services Engineers contribute to each customer's success by supporting the Tanium platform and our customers in the field. You'll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting. What you'll do: * Work closely with our customers to: * Triage inbound support cases * Solve Tier 1 & 2 cases independently or with the help of teammates * Identify and rapidly assign tier 3 support cases to Technical Account Managers * Conduct daily health-checks on assigned accounts * Work with Technical Account Managers on strategic customer activities * Contribute to and track activity, after action, root cause and daily status reports * Document best practices and Play Book entries * Work closely with CSMs on improving Tanium operational status within key accounts * Provide technical direction to customer IT support staff We're looking for someone with: * Education * BA/BS or equivalent experience required * Experience * 5 years of experience in IT/Consulting * 5 years of experience in Systems Administration/Engineering * Hands-on Tanium experience a major plus * Strong troubleshooting skills * Ability to articulate and communicate * Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: * Endpoint Security * Endpoint Support/Troubleshooting * Incident response * Systems Management * Systems Administration * Software Engineering * Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.) * Demonstrated critical thinking skills * Ability to break a problem down into manageable, ordered piece parts * Ability to convey problem statement and plan of attack to others About Tanium: At Tanium, we empower the world's largest organisations to manage and protect their mission-critical networks. There's a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks - with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at tanium.com/careers/.