Security Reception Officer

MITIE GROUP PLC ,
Reigate, Surrey
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Job Description

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Mite has a great opportunity in Redhill. We are looking for an experienced Reception Officer to join the team on site. Your shift pattern will be discussed during the interview with a minimum of 47.5 hours per week, with a pay rate of 10.65 per hour. You will report into the sites security operation's manager. Job Objectives & Responsibilities * To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. * Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. * To undertake additional training to ensure continuous self-development. Main Duties * Looking after the day to day reception duties on site, * Looking after Car Park bookings and permits to ensure they are valid. * Maintaining Leaver and Joiners logs to ensure the security team have the correct information. * Dealing with all requests that come into the reception In person, Via Phone and Email. * Ensuring Clients are directed to the correct meeting rooms. * Following all instructions laid out in the site SOP's. * Working alongside the Supervisor on site to ensure processes are being followed correctly. * Issuing Access cards to Clients and Visitors coming in to the office * Assisting in fire evacuations at all times. Operations: * To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. * Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). * Proactively refer to and review the published Assignment Instructions, thus familiarizing oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. * To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. * Comply with legal obligations and safety requirements of the role. * Follow instructions and procedures appropriately without unnecessarily challenging authority * Work in a systematic, methodology and orderly way. Training: * Fully and satisfactorily complete all required competency training. * To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. * Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. * You are

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